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Privacy Policy

Effective Date: 1 July 2026

1. Introduction

Rautaki Solutions Pty Ltd As Trustee for the C&S Family Trust ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By visiting our website at www.rautakisolutions.com.au or engaging our services, you consent to the practices described in this policy.

2. Information we collect

We only collect personal information that is reasonably necessary for our business functions and consultancy services. The types of information we may collect include:

  • Contact Information: Name, email address, phone number, and business address.

  • Professional Details: Job title, organisational affiliation, and relevant industry background.

  • Service Information: Details regarding the regulatory consulting services, project proposals, or applications you discuss with or engage us to perform.

  • Website Data: Non-personally identifiable information such as IP addresses, browser types, and standard web analytics data collected through cookies to improve user experience.

3. How we collect information

We collect personal information in several ways, including:

  • Directly from you: When you contact us via email, phone, website inquiry forms, or during consultations.

  • From third parties: In the course of managing regulatory submissions, we may receive information from industry partners, academic institutions, or field trial contractors.

  • Automatically: Through our website’s analytics tools and cookies.

4. How we use your information

We use your personal information strictly for the purposes for which it was collected, which generally include:

  • Providing expert biotechnology and agricultural regulatory consultancy services.

  • Preparing and managing submissions to regulatory bodies.

  • Communicating with you regarding project updates, proposals, and industry developments.

  • Managing our administrative and business operations, including invoicing and record-keeping.

  • Complying with our legal and regulatory obligations.

5. Disclosure of personal information

We do not sell, rent, or trade your personal information. We may disclose your information to:

  • Regulatory Authorities: Government agencies and regulatory bodies (such as the OGTR, APVMA, or FSANZ) when strictly necessary and authorised as part of your regulatory submissions and applications.

  • Service Providers: Trusted third-party contractors or IT service providers who assist us in operating our business, provided they are bound by confidentiality agreements.

  • Legal Requirements: If required or authorised by Australian law, or to protect our legal rights.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing secure digital storage, restricted access protocols, and standard cybersecurity practices. However, no data transmission over the internet can be guaranteed as entirely secure.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe.

8. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us directly. We will investigate the issue and respond to you in writing. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Contacts us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Rautaki Solutions Pty Ltd

Email: carl@rautakisolutions.com.au

Phone: +61 466 642 679

Mailing Address: 8 Rothwell Court, Mitcham, Victoria 3132, Australia

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